The emergence of disruptive business ecosystems, which are supported by complex value-creating processes, software products, and digital services, poses a significant challenge in managing change across multi-disciplinary teams and leading innovation initiatives at a global level. Design thinking enables early exploration and validation of design(s) of new services, smart products, and disruptive business models, leading to building resilience skills and knowledge, due to early involvement of stakeholders. However, it restricts to location and temporal availability of stakeholders. Absent stakeholders must be informed afterward, which is often not directly supported by the design thinking methods applied.

Participants will be introduced to storyboards as a selected design thinking method building upon SAPs Scenes approach. Haptic paper figures are used to develop innovative ideas and identify early on possible areas to support the development of resilience skills in a specific application domain. The aim is to build a visual storyboard of the identified requirements and proposed innovative solution/offering. Participants will observe the end-to-end process of a software tool-supported transformation from haptic scenes into digital representations of the realized design artifacts.

Scene2Model also acts as a software-supported environment for co-creation in a Digital Innovation Environment, aiming to break the limitations of the working environment and distributed teams, facilitating the transfer of ideas from the physical to the virtual world.

Sharing the experience of different stakeholders and backgrounds (levels of expertise, domain knowledge) in the form of a group session will stimulate discussion and reflection on:
(a) how requirements for resilience skills can be identified early on,
(b) how disruptive business models can be created,
(c) model value for resilience-building,
(d) software potential and applicability for innovation projects and disruptive business models.
The interplay of conceptual modelling and design thinking establishes a connection between unrestrained design artifacts and more formal abstractions, hence facilitating digital resilience.

Tutorial Structure

• Theoretical Foundations: Design Thinking for a Resilient Future
• Practical session: Storyboarding with Scene2Model

It discusses and extends with the tutorial participants a use case from the CoDEMO 5.0 EU-funded project , which has as one of the research streams, resilience for 5.0 Organizations.

Tutorial Organizers

Wilfrid Utz received his PhD from the University of Vienna, Research Group Knowledge Engineering in the field of metamodel design and conceptual structures. He has been involved in international research and innovation projects and gained experience in the field of modeling method conceptualization, meta-model design, and implementation of modeling tools using ADOxx in various application domains. His research and professional interest relate to the knowledge representation using metamodeling concepts and platforms.

Iulia Vaidian received her master’s degree at the Vienna University of Economics and Business in Supply Chain Management and gained experience in design thinking, business process management, and conceptual modelling concepts and technologies in her responsibilities as part of the Research Group Knowledge Engineering from the University of Vienna and the OMiLAB team. She is responsible for the organization of the NEMO Summer School Series, has been involved in various EU-funded projects, and coordinates the OMiLAB Community of Practice.